Terms of sale

Terms and conditions of sale

  1. The contract between saporiprimi.it and the Customer shall be deemed concluded upon acceptance, even partial, of the order by saporiprimi.it. This acceptance is deemed tacit unless otherwise communicated to the Customer in any manner. By placing an order through any of the available methods, the Customer declares having read all the information provided during the purchase process and fully accepts the general terms and conditions and payment terms.
  2. If the Customer is a consumer (i.e., a natural person purchasing goods for purposes not related to their professional activity), once the online purchase procedure has been completed, they will print or save an electronic copy and in any case retain these general conditions of sale, in compliance with the provisions of Articles 3 and 4 of Legislative Decree 185/1999 on distance selling.
  3. The Customer is excluded from any right to compensation for damages or indemnity, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the non-acceptance, even partial, of an order.

  1. DEFINITIONS

1.1 Saporiprimi.it : is the electronic store owned by SaporiPrimi srls a Socio Unico, with registered office at Via dei Giganti, 43 – San Giuliano Milanese (MI), Italy, which intends to sell food products from its range online and is also referred to as the "Seller".

1.2 "Products": all products and/or goods sold by saporiprimi.it and included in its assortment. "Customer": the purchaser of the Products who has the status of consumer, meaning the natural or legal person who makes the purchase for purposes unrelated to any commercial or professional activity they may carry out.

1.3 "Site": is the set of web pages relating to www.saporiprimi.it

1.4 "Offers": are sales made by saporiprimi.it for all or part of the Products and for limited periods of time with a discount on the normal selling price.

1.5 "Special Offers": are sales that include the sending of a free product to the Customer together with one or more purchased Products.

1.6 "Purchase": is the purchase order with delivery of the Products in the days following the transmission of the order by the Customer to saporiprimi.it

1.7 "Home Delivery": is the purchase order with delivery of the Products to the address indicated by the Customer in the purchase order as the shipping address.

1.8 "Login": is the area within which the customer can view his/her data and, if necessary, proceed with modification and/or cancellation.

  1. SCOPE OF APPLICATION

2.1 The General Conditions constitute an integral part of any proposal, purchase order and purchase order confirmation for the Products marketed by saporiprimi.it in force on the date of the relevant order.

2.2 The General Conditions concern exclusively the sale to a consumer Customer, as specified above.

3. CONTRACTUAL FORMALIZATION

3.1 All contracts are concluded exclusively through the Customer's access to the Site, using remote communication technology via the Internet.

3.2 The purchase of the requested items will be completed through the following phases:

3.2.1 By submitting your order, you are sending saporiprimi.it an offer to purchase the selected product(s), expressed online. Submitting your purchase order implies your consent (pursuant to Article 10 of Legislative Decree 185/1999) to receive subsequent communications from saporiprimi.it , aimed exclusively at finalizing and executing the sales contract.

3.2.2 All purchase orders sent to saporiprimi.it must be completed exactly in every part and must contain the information necessary to accurately identify the Products ordered, the Customer, and the place of delivery of the Products.

3.2.3 saporiprimi.it reserves the right not to accept incomplete or incorrectly filled out orders.

3.2.4 saporiprimi.it will confirm the purchase request via email, which will contain information regarding the terms of sale, pursuant to art. 4 of Legislative Decree 185/1999. Confirmation of the order constitutes acceptance of the purchase proposal.

3.2.5 The contract is considered concluded, and is binding on both parties, when the purchase order confirmation is sent to the Customer.

3.2.6 If the Customer's order quantity exceeds the available quantity for a given item, saporiprimi.it will accept the purchase only for the quantity actually available in its virtual warehouse. saporiprimi.it Customer Service will notify the Customer (by phone, fax, or email) whether the ordered products will be available in the future.

  1. DELIVERY TIMES AND METHODS

4.1 saporiprimi.it will deliver the Products selected and ordered to the Customer using the methods indicated under "Deliveries" using trusted couriers.

4.2 Delivery for purchases takes place within the times indicated (which vary by region and country) under "Deliveries" and within the time slot indicated by the Customer in the purchase order if a preference has been given. (Please always include a telephone number in case problems arise for the courier.)

4.3 In any case, delivery times, pursuant to Article 6 of Legislative Decree No. 185/1999, are no longer than 30 days from the day following the day the order is sent to SaporiPrimi srls a Socio Unico.

4.4 Shipping costs are subject to charges. The amount is indicated under "Shipping Cost."

4.5 Delivery of the Products is subject to payment by the Customer of the relevant price using the method chosen from those made available on the saporiprimi.it website and illustrated under the “Payment Type” heading.

4.6 Delivery terms and conditions other than those set forth in the General Conditions must be previously agreed upon between the Customer and saporiprimi.it and accepted by the latter in writing.

4.7 The tax documentation (invoice) is issued upon request by saporiprimi.it , and delivered to the customer at the time of delivery, upon signature of the transport document or electronically by sending an email containing the invoice as an attachment.

  1. PRICES

5.1 All sales prices of the Products indicated on the Site are expressed in Euros.

5.2 Unless otherwise indicated, the prices of the Products include VAT and any other taxes.

5.3 The prices of individual Products, indicated from time to time on the Site, cancel and replace the previous ones.

5.4 The prices applied are those indicated on the Site at the time of the purchase order by the Customer.

  1. PRODUCT FEATURES AND AVAILABILITY

6.1 The Products are not supplied on a trial basis. The Customer is responsible for choosing the Products ordered and ensuring they meet their needs.

6.2 In the event that the ordered items are unavailable, or if for any reason the order cannot be fulfilled as requested by the Customer, the Orders office will promptly notify the Customer to arrange delivery of the other Products ordered by the Customer, or to cancel the order and refund the amount paid. In the first case, partial delivery of the ordered Products is considered valid and does not entitle the Customer to refuse delivery or to any compensation or indemnity of any kind.

  1. SITE RESPONSIBILITY

7.1 SaporiPrimi srls a Socio Unico publishes information on the saporiprimi.it website in order to provide a service to its customers. However, it declines all responsibility for any technical or factual inaccuracies and/or typographical errors, which will be corrected immediately upon notification.

7.2 The seller reserves the right to make corrections and changes to the saporiprimi.it website whenever it deems necessary without prior notice.

7.3 The seller offers no guarantee regarding the compliance of the information published on its website with the laws established by the jurisdiction of the Customer's country of residence.

7.4 The seller declines all responsibility for any problems, damages or risks that the user may encounter while using the site.

7.5 saporiprimi.it assumes no liability for disruptions to the service due to force majeure of any nature or type, should it be unable to perform the contract within the agreed timeframe. Force majeure includes, but is not limited to, measures taken by public authorities, strikes by its own employees or those of the carriers used by saporiprimi.it, as well as any other circumstance beyond its control.

  1. CUSTOMER OBLIGATIONS

8.1 The Customer undertakes, once the online purchase procedure has been completed, to print and keep these General Conditions.

8.2 The information contained in the General Conditions must be reviewed and accepted by the Customer before submitting the purchase order, in order to fully satisfy the conditions set forth in Articles 3 and 4 of Legislative Decree no. 185/1999. Acceptance occurs by checking the appropriate box on the website. Failure to do so will result in the order being processed.

  1. RIGHT OF WITHDRAWAL

Regardless of the law, we are committed to an ongoing relationship with each of our clients, so we guarantee maximum attention to every need and full availability to resolve any issues.

Saporiprimi.it fully complies with the Consumer Code enacted with Legislative Decree No. 206 of September 6, 2005, pursuant to Article 7 of Delegated Law No. 229 of July 29, regarding the reorganization of existing consumer protection provisions, which includes most of the consumer protection provisions enacted by the European Union over the last twenty-five years. Due to the obligations arising from membership in the Union, these provisions have also been implemented by the Italian State.

The Right of Withdrawal allows consumers to withdraw from any online purchase within fourteen working days and receive a full refund of the purchase price without penalty, as provided for in Legislative Decree 185 of 22/05/99, which obviously also includes online purchases. The only costs not refunded are shipping costs, which remain excluded from the provisions of Legislative Decree 185/99.

It should be noted that EU legislation provides that the right of withdrawal can be exercised only by natural persons (consumers) acting for purposes that can be considered unrelated to their commercial activity.

The right of withdrawal, therefore, CANNOT be exercised by legal entities or individuals acting for purposes related to a commercial activity. Purchases made by resellers or by individuals who, for any reason, purchase for resale to third parties are also excluded from the right of withdrawal. The right of withdrawal does not apply to the supply of foodstuffs which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.

To exercise your right of withdrawal, simply send a registered letter expressing your desire to return the goods. The right of withdrawal may be exercised by the individual who made the purchase.

Legal entities do NOT enjoy the benefit of exercising the right of withdrawal.

The right of withdrawal lapses entirely if the returned product is not intact, or:

  1. Missing original packaging.
  2. Absence of integral elements of the product.
  3. Damage to the product due to causes other than transport.

After making your purchase, if you wish to exercise your right of withdrawal, you must proceed as follows:

  1. Within 14 days of receiving the goods, send a registered letter with acknowledgement of receipt to: SaporiPrimi srls a Socio Unico - via dei Giganti, 43 – 20098 San Giuliano Milanese (MI).
  2. Please notify us by email at info@saporiprimi.it or by phone at +39 339 373 9133

The operator who receives the call or email will schedule an appointment to collect the package, which MUST contain all the items listed above. After verifying the integrity of all product components and accompanying items, Saporiprimi.it will refund the amount paid, EXCEPT for shipping costs. The refund will be processed within 14 days of the above checks.

ATTENTION: Not all products can be returned; the law DOES NOT ALLOW THE RETURN of perishable food products. To protect our customers and for hygiene reasons, you can only exercise the right of withdrawal for products that can be re-sold without posing a risk to consumer health. For this reason, it is not possible to return food products for which proper preservation cannot be guaranteed.

  1. PROTECTION OF MINORS

10.1 Minors under the age of 18 are not permitted to place orders via the online order form unless supervised by an adult family member.

  1. PAYMENT METHODS

11.1 The Customer can pay for the Products ordered by:

  1. Credit Card 2. Paypal

11.2 By completing the appropriate space on the Site, the Customer authorizes saporiprimi.it to use the payment methods for which prior authorization is required.

11.3 The actual debit operation for pre-authorized means (credit card) occurs in advance of delivery.

  1. OFFERS, PROMOTIONS AND GIFTS

12.1 The Offers proposed by saporiprimi.it are valid until the Product stocks run out and within the purchase limits indicated on the Site.

12.2 Promotions cannot be combined.

12.3 The Products on promotion may be delivered in promotional packages, different from those published on the Site.

12.4 If the Special Offer promoted by saporiprimi.it includes the sending of a free Product together with one or more purchased Products, the Customer receives the free Product upon implicit acceptance of the same.

12.5 The offer of the free Product is valid until stocks last.

12.6 No replacement or return is possible in relation to any Products received free of charge by the Customer.

  1. COMPLAINTS

13.1 For any complaints, you can contact Customer Service at +39 339 373 9133, by email at the following address info@saporiprimi.it or in writing to SaporiPrimi srls a Socio Unico – Via dei Giganti, 43 – 20098 San Giuliano Milanese MI

13.2 Within 2 working days of receiving the complaint, Customer Service will contact the Customer to indicate the times and methods for handling the complaint.

  1. CONTROVERSIES

14.1 Any dispute relating to the application, execution, interpretation and violation of the contract stipulated online by the Customer with saporiprimi.it is subject to Italian jurisdiction.

14.2 For any dispute between the parties, the Court of the place of residence or domicile of the Customer, if located in Italian territory, shall have jurisdiction.

14.3 If the Customer's domicile or residence is not within Italian territory, the competent court is the one where the contract is executed.

  1. COPYRIGHT

15.1 All material published on the saporiprimi.it website is protected by copyright.

15.2 Any reproduction, alteration, transmission, publication or redistribution to third parties for commercial or other purposes of the material published on the saporiprimi.it website is strictly prohibited without the express written consent of SaporiPrimi srls a Socio Unico.

15.3 SaporiPrimi srls a Socio Unico prohibits any unauthorized use of the trademarks on the site for any purpose.

 

 

  1. APPLICABLE LAW AND REFERENCE

16.1 Contracts entered into online by the Customer with saporiprimi.it are governed by Italian law.

16.2 For anything not expressly provided for herein, the legal provisions applicable to the relationships and situations envisaged in the contract stipulated online by the Customer with saporiprimi.it shall apply.

16.3 Pursuant to Articles 1341 and 1342 of the Italian Civil Code, the Customer declares to have carefully read and expressly accept, in particular, the following clauses of the General Conditions of Sale of saporiprimi.it: Product Characteristics and Availability; Liability of saporiprimi.it; Right of Withdrawal; Prohibition on Return of Free Products; Product Guarantees; Disputes; Applicable Law and Referral.

For the communications provided for in the General Conditions of Sale, the Customer can contact saporiprimi.it by writing to:

SaporiPrimi srls a Socio Unico – Via dei Giganti, 43 – 20098 San Giuliano Milanese MI

Tel: +39.339 373 9133

Email: info@saporiprimi.it

NB: The data you provide will be processed in compliance with Legislative Decree 196/2003. By sending an email, you implicitly consent to their processing.

Please note: All our deliveries are DDU (duty-paid), excluding taxes, duties, and local VAT, as is customary in the European Community. Therefore, our deliveries include the cost of the goods and shipping costs to the recipient's address.

Any additional costs such as customs duties, import taxes, local taxes, local VAT and/or other ancillary charges are the responsibility of the recipient.

Please read, print and keep the acceptance of the conditions of sale.